FAQ’s
Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to contact@onola.in
Pre-sales Questions
Returns are accepted as per our Return Refund Policy. The watch must be unused, undamaged, and in its original packaging. Please check our policy page for timelines and conditions.
Yes Onola.in is an authorised seller of Onola Watches in India. All watches sold on our website are 100% genuine, brand new, and quality checked & before dispatch.
Yes. All Onola watches purchased from Onola.in come with a manufacturer’s warranty that covers manufacturing defects. Warranty details are provided along with the product.
Onola watches are equipped with high-quality quartz or automatic movements (depending on the model), ensuring accurate timekeeping and reliable performance.
Most Onola watches offer basic water resistance & suitable for daily use such as hand washing or light splashes. They are & not recommended for swimming, bathing, or diving & unless specifically mentioned on the product page.
Orders are usually processed within & 24 hours & and delivered within & 2–3 working days, depending on your location. We offer pan-India delivery & through trusted courier partners.
We accept UPI, debit cards, credit cards, net banking, CASH ON DELIVERY and other secure online payment options. All transactions are protected with industry-standard security.
Yes. We offer a return or exchange policy as per our website terms. The product must be unused, in original condition, and returned within the specified return window. Please refer to our Return & Refund Policy & page for complete details.
Once your order is shipped, you’ll receive a tracking link via email or SMS. You can use this link to track your order’s status in real time.
We offer a hassle-free return policy within 7 days of receiving the product. The item must be unused, in its original packaging, and accompanied by proof of purchase. Check our return policy for more details.
We apologize for the inconvenience. Please contact us within 48 hours of receiving the damaged item with pictures and order details. We’ll arrange for a replacement or refund.
Yes, exchanges are allowed within 7 days of receiving the product, provided it meets our exchange policy criteria. Contact our support team for assistance.
Store your jewelry in a dry place, away from direct sunlight and moisture. Avoid contact with perfumes, lotions, and chemicals to maintain its shine and durability.
Yes, our products come with a warranty against manufacturing defects. The duration varies depending on the product. Contact us for specific warranty details.
If the design is still available in our catalog, you can easily reorder it. For discontinued designs, contact us—we may be able to recreate it.
You can reach our support team via email contact@onola.in or through the live chat feature on our website. Our team is here to assist you.
COD availability depends on your location and order value. If available, the option will be visible at checkout.
Yes. All product images on Onola.in are real product images, though slight color variations may occur due to lighting or screen resolution differences.
Post-sales Questions
For issues covered under warranty, service assistance is provided as per brand guidelines. For out-of-warranty repairs, we will guide you to the appropriate service options.
You can reach us via the Contact Us page, email, or support number mentioned on Onola.in. Please keep your order ID handy for faster assistance.
If your watch stops working during the warranty period, please contact our support team with your order details. We will guide you through the warranty service process.
To maintain your Onola watch:
Avoid excessive water exposure
Do not drop or hit the watch
Keep it away from strong magnets
Clean regularly with a soft cloth
No. Water damage is not covered under warranty. Even if the watch is water-resistant, exposure beyond the specified rating (such as swimming or bathing) may cause damage.
Yes. Strap fit varies from person to person. You can easily adjust or resize the strap at a nearby watch service center for a comfortable fit.
Yes. Metal straps can be resized at any local watch store. Strap resizing is not covered under warranty, but it is a simple and inexpensive service.
In the rare case of receiving an incorrect product, please inform us within 24 hours of delivery. We will arrange a pickup and ensure you receive the correct watch at the earliest.
Warranty activation details are provided along with your watch. Simply keep your invoice and warranty card/email & safely, as they are required for any future warranty service for Onola Watches.
If the watch is not functioning or has any issue, please contact our customer support within 24 hours of delivery with photos or a short video. Our team will assist you as per our replacement or warranty policy.
Once you receive your order from Onola.in, please check the watch condition, model, color, and packaging. Ensure the watch is unused, working properly, and includes all accessories and warranty information.
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