FAQ’s

Pre-Sale Questions

Q1: Are the watches sold on Onola.in original?
A: Yes. Onola.in is an authorised seller of Onola Watches in India. All watches sold on our website are 100% genuine, brand new, and quality checked before dispatch.

Q2: Do Onola watches come with a warranty?
A: Yes. All Onola watches purchased from Onola.in come with a manufacturer’s warranty that covers manufacturing defects. Warranty details are provided along with the product.

Q3: What type of movement do Onola watches use?
A: Onola watches are equipped with high-quality quartz or automatic movements (depending on the model), ensuring accurate timekeeping and reliable performance.

Q4: Are Onola watches water-resistant?
A: Most Onola watches offer basic water resistance suitable for daily use such as hand washing or light splashes. They are not recommended for swimming, bathing, or diving unless specifically mentioned on the product page.

Q5: How long does delivery take?
A: Orders are usually processed within 24 hours and delivered within 2–3 working days, depending on your location. We offer pan-India delivery through trusted courier partners.

Q6: What payment methods are accepted?
A: We accept UPI, debit cards, credit cards, net banking, CASH ON DELIVERY and other secure online payment options. All transactions are protected with industry-standard security.

Q7: Can I return or exchange my watch?
A: Yes. We offer a return or exchange policy as per our website terms. The product must be unused, in original condition, and returned within the specified return window. Please refer to our Return & Refund Policy page for complete details.

Q8: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking link via email or SMS. You can use this link to track your order’s status in real time

Q9: What is your return policy?
A: We offer a hassle-free return policy within 7 days of receiving the product. The item must be unused, in its original packaging, and accompanied by proof of purchase. Check our return policy for more details.

Q10: My item arrived damaged. What should I do?
A: We apologize for the inconvenience. Please contact us within 48 hours of receiving the damaged item with pictures and order details. We’ll arrange for a replacement or refund.

Q11: Can I exchange an item?
A: Yes, exchanges are allowed within 7 days of receiving the product, provided it meets our exchange policy criteria. Contact our support team for assistance.

Q12: How do I care for my jewelry?
A: Store your jewelry in a dry place, away from direct sunlight and moisture. Avoid contact with perfumes, lotions, and chemicals to maintain its shine and durability.

Q13: Do you provide a warranty for your products?
A: Yes, our products come with a warranty against manufacturing defects. The duration varies depending on the product. Contact us for specific warranty details.

Q14: Can I reorder a previously purchased design?
A: If the design is still available in our catalog, you can easily reorder it. For discontinued designs, contact us—we may be able to recreate it.

Q15: How can I contact customer support?
A: You can reach our support team via email at contact@onola.in or through the live chat feature on our website. Our team is here to assist you.

Q16: How can I track my order?
A: Once your order is shipped, you will receive a tracking link via email or SMS, allowing you to track your shipment in real time.

Q17: Do you offer Cash on Delivery (COD)?
A: COD availability depends on your location and order value. If available, the option will be visible at checkout.

Q18: Are the product images accurate?
A: Yes. All product images on Onola.in are real product images, though slight color variations may occur due to lighting or screen resolution differences.

Q19: How should I take care of my Onola watch?
A: To ensure long life:

Remove the watch before sleeping or heavy activitiesAvoid water exposure beyond the rated resistance

Keep away from extreme heat or strong magnetic fields

Clean the strap and case gently with a soft cloth

If your question isn’t listed here, feel free to reach out to us directly. We’re always happy to help!

Q20: How can I contact customer support?
A: You can reach us through our Contact Us page, email, or customer support number mentioned on the website. Our team is happy to assist you with any queries or concerns.lution differences.

Post-Sale Questions & Answers

1. I have received my watch. What should I check first?

Once you receive your order from Onola.in, please check the watch condition, model, color, and packaging. Ensure the watch is unused, working properly, and includes all accessories and warranty information.

2. My watch is not working after unboxing. What should I do?

If the watch is not functioning or has any issue, please contact our customer support within 24 hours of delivery with photos or a short video. Our team will assist you as per our replacement or warranty policy.

3. How do I activate the warranty for my watch?

Warranty activation details are provided along with your watch. Simply keep your invoice and warranty card/email safely, as they are required for any future warranty service for Onola Watches.

4. I received the wrong model or color. What is the process?

In the rare case of receiving an incorrect product, please inform us within 24 hours of delivery. We will arrange a pickup and ensure you receive the correct watch at the earliest.

5. Can I resize the strap after purchase?

Yes. Metal straps can be resized at any local watch store. Strap resizing is not covered under warranty, but it is a simple and inexpensive service.

6. The watch strap feels tight or loose. Is this normal?

Yes. Strap fit varies from person to person. You can easily adjust or resize the strap at a nearby watch service center for a comfortable fit.

7. Can I return the watch if I don’t like it after delivery?

Returns are accepted as per our Return & Refund Policy. The watch must be unused, undamaged, and in its original packaging. Please check our policy page for timelines and conditions.

8. Is water damage covered under warranty?

No. Water damage is not covered under warranty. Even if the watch is water-resistant, exposure beyond the specified rating (such as swimming or bathing) may cause damage.

9. How do I take care of my watch after purchase?

To maintain your Onola watch:

• Avoid excessive water exposure
• Do not drop or hit the watch
• Keep it away from strong magnets
• Clean regularly with a soft cloth

10. My watch has stopped after a few months. What should I do?

If your watch stops working during the warranty period, please contact our support team with your order details. We will guide you through the warranty service process.

11. How can I contact customer support after purchase?

You can reach us via the Contact Us page, email, or support number mentioned on Onola.in. Please keep your order ID handy for faster assistance.

12. Do you provide repair services?

For issues covered under warranty, service assistance is provided as per brand guidelines. For out-of-warranty repairs, we will guide you to the appropriate service options.