Refund and Returns Policy

Last updated: January 2026

At ONOLA, we strive to ensure complete customer satisfaction. If you are not fully satisfied with your purchase, we’re here to help. This Refund & Returns Policy outlines the conditions under which products purchased from www.onola.in may be returned or refunded.

1. Eligibility for Returns

You may request a return or replacement if:

• The product is damaged, defective, or incorrect
• The issue is reported within 7 days of delivery
• The product is unused, unworn, and in original condition
• All original packaging, tags, manuals, and accessories are intact

📌 Products showing signs of wear, damage after use, or tampering are not eligible.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Products damaged due to misuse, water damage (beyond rated resistance), or accidents
• Items without original packaging or accessories
• Clearance or sale items (unless received damaged or defective)
• Returns requested after the return window

3. How to Request a Return

To initiate a return, please contact us at:

📧 contact@onola.in

Include:

• Order ID
• Product images or video (clearly showing the issue)
• Reason for return

Our team will review your request and guide you through the next steps.

4. Return Pickup & Shipping

• If the return is approved, we will arrange a pickup (where serviceable)
• In some locations, you may be asked to self-ship the product
• Return shipping costs are covered by ONOLA for damaged, defective, or wrong items

5. Refund Process

Once we receive and inspect the returned product:

• Refunds will be processed within 7–10 business days
• The refund will be credited to the original payment method
• Shipping charges (if any) are non-refundable, unless the return is due to our error

6. Replacement Policy

• If you prefer a replacement instead of a refund, we will ship the replacement after verification
• Replacement depends on stock availability
• If the product is unavailable, a refund will be issued

7. Cancellations

• Orders can be cancelled before dispatch
• Once shipped, cancellation is not possible, but you may request a return after delivery (subject to eligibility)

8. Damaged Package on Delivery

If the package appears damaged at the time of delivery:

• Please do not accept the parcel, or
• Take clear photos/videos and contact us immediately

9. Contact Us

For any questions regarding refunds or returns, reach out to us:

ONOLA – Official Store India
📧 Email: contact@onola.in
🌐 Website: www.onola.in